Customer Service and Support

We want you to feel secure all round with CCM Europe. So for us, this not only includes supplying the best products for your project but also the best possible customer service. Our requirement for good service is that we accompany you in word and deed from the first consultation to measuring up and on-site briefings. Whether for new builds or renovations, from the roof to the waterproofing of buildings. We are even there for you after the completion of your project

Support from experts

Our team of qualified and experienced employees consists of specialist advisers, application engineers, civil engineers and architects. As a result, we can always provide you with tailor-made services, whether they are installers, planners, architects or specialist trading partners.

An overview of our services

  • Individual consultancy appointments
  • Technical advice for new builds and renovations
  • Creation of restoration concepts (flat roof check)
  • Individual designs of roof structures and detailed solutions
  • Quotation texts
  • Drafting of specifications
  • CAD drawings for individual connecting areas or roof superstructures
  • Calculations of HTC according to the current valid German Energy Conservation Ordinance (EnEV)
  • Wind suction calculations
  • Drainage calculations
  • Cost estimates
  • Consultancy appointments on site
  • Roof inspections
  • Roof openings in the case of renovations
  • Construction supervision up to the final site inspection
  • Practical construction site training from teaching installers
  • Delivery to the location of your choice, even direct to the construction site
  • Provision of unloading facilities on demand
  • Free delivery for orders worth over EUR 1,000
  • Deliveries at fixed times are possible on request
  • Guarantees lodged with the ZVDH
  • Extended testing in our in-house test laboratory
  • Active member of the German Society for Sustainable Building (DGNB)
  • Production certified according to DIN EN ISO 9001 and DIN EN ISO 14001
  • Environmental Product Declaration (EPD)
  • Comprehensive certification and test records

The varied training available from the CARLISLE® Academy includes training courses for

  • Installers (material and processing science in theory and practice)
  • Principals (technical knowledge at beginner and more advanced level)
  • Architects and planners (the safe flat roof)
  • Retail partners (practical product knowledge and calculation tips)
  • Companies (with the option of certification)


  • Tailor-made HERTALAN® EPDM membranes
  • Drainage elements made from stainless steel with sleeves pre-assembled at the factory from RESITRIX® or HERTALAN®.
  • Preforms, sleeves and corner formations
  • Supplementary accessories

Smooth and fast cooperation guaranteed

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