26th March 2020


Due to the current situation, I am writing to let you know how we are responding and the actions we are taking to keep our colleagues and customers safe.


On Monday night the Prime Minister announced new measures which will have a profound impact on our way of life over the next few weeks, and maybe longer.


Following the announcement, our office and warehouse remain open but are now operating with a scaled down team practicing social distancing in line with government recommendations and with some colleagues working from home. We will continue to answer your enquiries and despatch goods for as long as possible.


All client meetings including site visits and product training are cancelled until further notice. Our external sales and technical teams have the technology available to work from home and carry out video conferencing etc.


Please continue to contact us via the company telephone number: +44 (0) 1623 627285. For any customer service enquiries via email: info.uk@ccm-europe.com and financial enquiries on finance.gb@ccm-europe.com


If you experience difficulties using the above contact details our team can be reached on the following mobile numbers:


Kirsty Coupe Customer Service Manager UK 07494 541936
Penny Shepherd Customer Service Team 07503 922777
Sam Stevens Customer Service Team 07375 918962
Diana Jiri Finance Team 07375 918993


The situation is changing daily and we will do our best to keep you informed.


We face challenging times ahead and our goal is to keep our employees safe and where possible continue to serve our valued customers to the best of our ability under the current difficult circumstances.


Thank you and stay healthy

Duncan Kirkwood MD UK

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